Hootsuite Inc. Status

Hootsuite Inc.

Talkwalker Help Center Missing Japanese Translated Content

Identified - Hey there. We are currently experiencing an issue where the Japanese-translated content in the Talkwalker Help Center is unavailable following a recent migration. Our team has identified the root cause and a full re-translation plan is in progress to restore the content as quickly as possible. Please continue to check back here for status updates. Thank you in advance for your understanding.
Nov 20, 2025 - 13:51 PST

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational

Hootsuite Mobile Application Operational

Sparkcentral Web Application Operational

Talkwalker Web Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

Unresolved incident: Talkwalker Help Center Missing Japanese Translated Content.

Nov 19, 2025

Planned Maintenance - Content Publishing/Scheduling

Completed - The scheduled maintenance has been completed.
Nov 19, 18:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST

Scheduled - Heads up: we’re taking some time to improve the Hootsuite experience for you. Our development team will be performing some routine maintenance on the Hootsuite dashboard.

During maintenance, you may experience issues affecting any content scheduled to go live between 5pm PST and 6:30pm PST on Wednesday, November 19th. In addition, you may experience some issues creating/scheduling content during this time.

This will happen on Wednesday, November 19th for approximately 90 mins.

We appreciate your patience while our team works hard to keep Hootsuite running smoothly.
Nov 18, 02:34 PST

Nov 18, 2025

X/Twitter API Disruptions

Resolved - We're pleased to inform you that the X issue affecting our services has been resolved as of 18th of November at approximately 6:40am PST.

Our engineering team has verified the fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.
Nov 18, 07:26 PST

Monitoring - We are pleased to report that the API success rates for X/Twitter have returned to normal levels. We are beginning to see key services recover functionality.

Our teams will continue to actively monitor the platform to ensure complete stability across all Hootsuite services.
Nov 18, 06:47 PST

Identified - Hello,

We’ve identified that due to a global Cloudflare incident, X/Twitter is experiencing intermittent API issues, affecting multiple Hootsuite services including Publishing, Connecting/Reconnecting X/Twitter profiles, Analytics, Listening, Talkwalker and Inbox functionality.

These issues have started at approximately 05:00am PST. Our team is actively investigating to determine the impact, and we will provide updates as soon as we have more information.

Thank you for your kind patience and understanding.
Nov 18, 05:57 PST

Nov 17, 2025

Issues with LinkedIn accounts

Resolved - This incident has been resolved and all affected LinkedIn accounts have been restored to full functionality. Thank you for your patience and understanding.
Nov 17, 17:02 PST

Monitoring - Our team have implemented a fix, and we are continuing to monitor the situation
Nov 17, 16:00 PST

Identified - Hey there. We are experiencing issues with LinkedIn accounts in Hootsuite. You may have issues publishing/viewing content and obtaining analytics data related to LinkedIn accounts during this time. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Nov 17, 11:22 PST

Delays in Sentiment Analysis for Inbox 2.0

Resolved - We recently experienced a brief service disruption affecting Sentiment Analysis for Inbox 2.0, resulting in Sentiment Analysis being delayed. Our teams are implementing preventative measures to ensure this doesn’t happen again. The issue began at 02:30PM PST and was resolved by 3:15PM PST after careful monitoring. Thank you for your patience and understanding.
Nov 17, 14:30 PST

DMs from X not reaching Inbox 2.0

Resolved - We're pleased to inform you that the X issue affecting Direct Messages not reaching Inbox has been resolved. Our engineering team has verified the fix, and services have been restored to normal operation.

Thank you for your kind patience and understanding!
Nov 17, 06:44 PST

Update - Our teams have reported this issue with X and are in close communication with them regarding this situation.

In the interim, X has advised that users can avoid this issue by not following back any user who initiates a new DM conversation. This ensures the message stays on the standard process for delivery to Inbox 2.0.
Kindly note this only applies to new DM conversations, this option will not work if we try to unfollow any users that have already reached out via a DM.

We will provide updates as they made available. We thank you for your patience.
Nov 15, 12:00 PST

Update - We are continuing to investigate an issue preventing new X (Twitter) Direct Messages from appearing in Hootsuite Inbox 2.0. Our team has confirmed this is due to a platform change by X related to their new encrypted chat feature, which is impacting all third-party partners.
We apologize for this continued inconvenience.
Nov 14, 23:59 PST

Monitoring - We are continuing to monitor the ongoing service disruption affecting X Direct Messages.

Our team has confirmed this issue is related to a recent change in X's platform, specifically their new encrypted chat feature, which is preventing new DMs using the new feature from being received by Hootsuite Inbox 2.0.

We apologize for this continued inconvenience.
Nov 14, 20:58 PST

Investigating - Hello. We are currently observing difficulties with direct messages from X set up with the new X encrypted chats reaching Hootsuite. You may experience difficulties with receiving DMs from X in Inbox 2.0. Our teams are currently investigating this situation. We thank you for your patience.
Nov 14, 19:31 PST

Nov 16, 2025

No incidents reported.

Nov 15, 2025

Planned Maintenance: Help Center Access Temporarily Unavailable

Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 PST

Scheduled - We are conducting scheduled, essential maintenance to upgrade our platform infrastructure as part of our commitment to delivering enhanced service and support.

This maintenance window will temporarily affect access to our Hootsuite, Talkwalker and AdEspresso Help Centers for potentially several hours.

Start Time: PST: November 14, 2025 @ 5pm time | CET: Saturday, November 15, 2025 @ 2:00 AM
Expected End Time: PST: November 15, 2025 @ 8am time | CET: Saturday, November 15, 2025 @ 5:00 PM

Services Impacted: All Help Center Access, viewing articles, logging into Support Portal

Reason: Critical platform migration to support future service improvements

We sincerely apologize for this temporary disruption and appreciate your understanding as we work to build a more robust and efficient support experience.
Nov 13, 10:24 PST