Hootsuite Inc.

All Systems Operational

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Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Operational
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance - Content Publishing/Scheduling Nov 19, 2025 17:00-18:30 PST

Heads up: we’re taking some time to improve the Hootsuite experience for you. Our development team will be performing some routine maintenance on the Hootsuite dashboard.

During maintenance, you may experience issues affecting any content scheduled to go live between 5pm PST and 6:30pm PST on Wednesday, November 19th. In addition, you may experience some issues creating/scheduling content during this time.

This will happen on Wednesday, November 19th for approximately 90 mins.

We appreciate your patience while our team works hard to keep Hootsuite running smoothly.
Posted on Nov 18, 2025 - 02:34 PST
Nov 18, 2025
X/Twitter API Disruptions
Resolved - We're pleased to inform you that the X issue affecting our services has been resolved as of 18th of November at approximately 6:40am PST.

Our engineering team has verified the fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.
Nov 18, 07:26 PST
Monitoring - We are pleased to report that the API success rates for X/Twitter have returned to normal levels. We are beginning to see key services recover functionality.

Our teams will continue to actively monitor the platform to ensure complete stability across all Hootsuite services.
Nov 18, 06:47 PST
Identified - Hello,

We’ve identified that due to a global Cloudflare incident, X/Twitter is experiencing intermittent API issues, affecting multiple Hootsuite services including Publishing, Connecting/Reconnecting X/Twitter profiles, Analytics, Listening, Talkwalker and Inbox functionality.

These issues have started at approximately 05:00am PST. Our team is actively investigating to determine the impact, and we will provide updates as soon as we have more information.

Thank you for your kind patience and understanding.
Nov 18, 05:57 PST
Nov 17, 2025
Issues with LinkedIn accounts
Resolved - This incident has been resolved and all affected LinkedIn accounts have been restored to full functionality. Thank you for your patience and understanding.
Nov 17, 17:02 PST
Monitoring - Our team have implemented a fix, and we are continuing to monitor the situation
Nov 17, 16:00 PST
Identified - Hey there. We are experiencing issues with LinkedIn accounts in Hootsuite. You may have issues publishing/viewing content and obtaining analytics data related to LinkedIn accounts during this time. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Nov 17, 11:22 PST
Delays in Sentiment Analysis for Inbox 2.0
Resolved - We recently experienced a brief service disruption affecting Sentiment Analysis for Inbox 2.0, resulting in Sentiment Analysis being delayed. Our teams are implementing preventative measures to ensure this doesn’t happen again. The issue began at 02:30PM PST and was resolved by 3:15PM PST after careful monitoring. Thank you for your patience and understanding.
Nov 17, 14:30 PST
DMs from X not reaching Inbox 2.0
Resolved - We're pleased to inform you that the X issue affecting Direct Messages not reaching Inbox has been resolved. Our engineering team has verified the fix, and services have been restored to normal operation.

Thank you for your kind patience and understanding!
Nov 17, 06:44 PST
Update - Our teams have reported this issue with X and are in close communication with them regarding this situation.

In the interim, X has advised that users can avoid this issue by not following back any user who initiates a new DM conversation. This ensures the message stays on the standard process for delivery to Inbox 2.0.
Kindly note this only applies to new DM conversations, this option will not work if we try to unfollow any users that have already reached out via a DM.

We will provide updates as they made available. We thank you for your patience.
Nov 15, 12:00 PST
Update - We are continuing to investigate an issue preventing new X (Twitter) Direct Messages from appearing in Hootsuite Inbox 2.0. Our team has confirmed this is due to a platform change by X related to their new encrypted chat feature, which is impacting all third-party partners.
We apologize for this continued inconvenience.
Nov 14, 23:59 PST
Monitoring - We are continuing to monitor the ongoing service disruption affecting X Direct Messages.

Our team has confirmed this issue is related to a recent change in X's platform, specifically their new encrypted chat feature, which is preventing new DMs using the new feature from being received by Hootsuite Inbox 2.0.

We apologize for this continued inconvenience.
Nov 14, 20:58 PST
Investigating - Hello. We are currently observing difficulties with direct messages from X set up with the new X encrypted chats reaching Hootsuite. You may experience difficulties with receiving DMs from X in Inbox 2.0. Our teams are currently investigating this situation. We thank you for your patience.
Nov 14, 19:31 PST
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Planned Maintenance: Help Center Access Temporarily Unavailable
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 PST
Scheduled - We are conducting scheduled, essential maintenance to upgrade our platform infrastructure as part of our commitment to delivering enhanced service and support.

This maintenance window will temporarily affect access to our Hootsuite, Talkwalker and AdEspresso Help Centers for potentially several hours.

Start Time: PST: November 14, 2025 @ 5pm time | CET: Saturday, November 15, 2025 @ 2:00 AM
Expected End Time: PST: November 15, 2025 @ 8am time | CET: Saturday, November 15, 2025 @ 5:00 PM

Services Impacted: All Help Center Access, viewing articles, logging into Support Portal

Reason: Critical platform migration to support future service improvements

We sincerely apologize for this temporary disruption and appreciate your understanding as we work to build a more robust and efficient support experience.
Nov 13, 10:24 PST
Nov 14, 2025
Increased LinkedIn Page Disconnections
Resolved - We are pleased to report that the issue causing LinkedIn Company Pages to disconnect has been resolved. Our own monitoring shows that all services are stable and you should no longer experience these disconnections. If your LinkedIn Page is still disconnected, please re-authenticate it one last time to restore full service.
We sincerely apologize for the inconvenience this incident caused and thank you for your patience.
Nov 14, 23:58 PST
Monitoring - We are continuing to work with our partners at LinkedIn to resolve the root cause of the ongoing issue that is causing Company Pages to disconnect. In the meantime, our engineering team has deployed a temporary fix to help prevent new disconnections from occurring.
If your LinkedIn Page is already disconnected, you will still need to re-authenticate it to restore service. This temporary fix is designed to make that re-authentication more stable and prevent future disconnects.
We apologize for the continued inconvenience and will post another update as soon as we have new information.
Nov 14, 23:15 PST
Investigating - We are currently investigating an issue that is causing a higher-than-usual number of LinkedIn Company Pages to unexpectedly disconnect from Hootsuite.
You may be prompted to re-authenticate your LinkedIn Pages. This issue may also cause scheduled posts to fail with an error until the page is reconnected.
Our teams are actively investigating the situation with LinkedIn and will post an update as soon as we have more information.
We sincerely apologize for the disruption to your workflow.
Nov 14, 22:39 PST
Nov 13, 2025
Instagram Video Publishing
Resolved - We can confirm operations have stabilised for Instagram video publishing from Hootsuite. As such, it appears Meta has resolved the difficulties that impacted Instagram video publishing. Moving forward, if you have any issues with Instagram video posts failing to publish please contact our Customer Support team. Thank you for your patience.
Nov 13, 09:03 PST
Update - We are now observing a significant reduction in errors related to the ongoing Meta incident affecting Instagram video publishing. This indicates that Meta's services are stabilizing. Our teams are continuing to actively monitor the situation until we can confirm a full resolution. If you experienced a failure with an Instagram video post, we recommend trying to publish or reschedule the post again. We thank you for your continued patience.
Nov 12, 23:58 PST
Monitoring - It looks like Meta is experiencing difficulties with Instagram video publishing. There is a possibility this may impact Instagram video publishing from Hootsuite. If you experience any video posts failures with Instagram in Hootsuite, please try rescheduling the post. These issues began on November 12th, 2025. Our teams are actively monitoring the situation. Thank you in advance for your understanding.
Nov 12, 14:39 PST
Nov 12, 2025
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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