Hootsuite Inc.
Instagram posts containing more than one video attachment issues
Monitoring - The Meta service disruption affecting Instagram video posts with more than one video attached published from Hootsuite has been acknowledged by Meta. Our team continue to monitor the situation closely.
Apr 25, 2025 - 15:19 PDT
Identified - Hey there. Meta is currently experiencing a service disruption affecting Instagram video posts with more than one video attached published from Hootsuite. You may have trouble with publishing Instagram posts with more than one video.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Apr 25, 2025 - 11:50 PDT

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Hootsuite Web Application Degraded Performance
Hootsuite Mobile Application Degraded Performance
Sparkcentral Web Application Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

Unresolved incident: Instagram posts containing more than one video attachment issues.

Apr 24, 2025
Sparkcentral EU - Issues with Inbound Messages
Resolved - We can confirm that the intermittent issues affecting Sparkcentral EU have been resolved. During this time, you may have experienced some delays in messages populating.

Thanks for your patience while our team sorted this out.
Apr 24, 15:59 PDT
Investigating - We are currently experiencing intermittent issues with Sparkcentral EU, which may affect your ability to view inbound messages.

Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and understanding during this time.

Thank you in advance for your understanding. Please subscribe to our Status Page for updates.
Apr 24, 15:19 PDT
Threads Authentication issues
Resolved - Meta have confirmed that the issues with adding or reconnecting Threads accounts have been resolved; users are now able to successfully add or reconnect their Threads accounts to Hootsuite.

Thank you for your patience and understanding
Apr 24, 14:58 PDT
Investigating - We’re currently experiencing technical difficulties with the authorization process for Threads accounts in Hootsuite. As a result, you may encounter errors when adding or reconnecting Threads accounts.

Our team is actively investigating the root cause and assessing the full impact. We’ll continue to share updates as soon as they’re available.

Thank you for your patience and understanding.
Apr 24, 04:56 PDT
Sentiment Analysis disruption for Inbound posts
Resolved - We're pleased to inform you that the issue affecting Sentiment Analysis for Inbound Posts in Analytics has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation.

We sincerely appreciate your patience while our team investigated and resolved the matter.
Apr 24, 07:56 PDT
Identified - We’re currently experiencing difficulties with sentiment analysis for inbound posts in Analytics. Our team is aware of the matter and is actively investigating. We’ll provide updates as soon as we have more information and restore full functionality.

Thank you in advance for your kind patience and understanding.
Apr 24, 01:24 PDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
Issues with generating hashtag suggestions
Resolved - We are aware of an issue that impacted the generation of hashtag suggestions within Composer today, April 21st, 2025, between 7:15 AM and 2:15 PM PST. During this time, users may have experienced difficulties with generating hashtags based on their content.

As of 2:15 PM PST, hashtag content generation has been restored to normal operation. Any previously affected users should now be able to re-attempt generating hashtag suggestions successfully.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our teams worked to resolve the issue. If you continue to experience any issues, please contact our support team.

Thank you for your understanding.
Apr 21, 14:15 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Increased errors with Proofpoint approval flow
Resolved - We can confirm that the intermittent issues affecting Proofpoint approval flow have been resolved. We appreciate your patience while our team sorts this out.
Apr 16, 13:27 PDT
Monitoring - We are seeing a reduction in errors related to Proofpoint approval flow. Our team continues to work Proofpoint to address this issue. In the meantime, you may still have issues publishing or scheduling posts through Proofpoint approval flow. We are continuing to monitor the situation. Thank you for your patience.

Thank you in advance for your understanding. Please subscribe to our Status Page for updates.
Apr 16, 13:12 PDT
Investigating - We are currently experiencing an issue with Proofpoint approval flow where users may encounter intermittent failures with their posts.

Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and understanding during this time.

Thank you in advance for your understanding. Please subscribe to our Status Page for updates.
Apr 16, 12:23 PDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Issues with suspending organization functionality
Resolved - We can confirm that the intermittent issues affecting an organization's suspension function have been resolved. We appreciate your patience while our team sorts this out.
Apr 14, 10:42 PDT
Investigating - We are currently experiencing intermittent issues with the organization's suspension function, which may affect your ability to suspend scheduled content.

Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and understanding during this time.

Thank you in advance for your understanding. Please subscribe to our Status Page for updates.
Apr 14, 09:54 PDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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