Hootsuite Inc. Status

Hootsuite Inc.

All Systems Operational

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational

Hootsuite Mobile Application Operational

Sparkcentral Web Application Operational

Talkwalker Web Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 23, 2025

Issues authenticating Threads accounts with Hootsuite

Resolved - We've confirmed the Threads authentication issue has a limited impact, so we are closing this active incident. Our team will continue to investigate the root cause with Meta through our normal bug resolution process. We appreciate your patience.
Aug 23, 10:07 PDT

Monitoring - **Update 08.23**

After further investigation, we have determined that the issue impacting Threads authentication is affecting a very small subset of users. As such, we are closing this active incident.

Our team will continue to work with our partners at Meta to investigate the root cause through our normal bug resolution process.

Thank you for your patience and understanding.
Aug 23, 06:37 PDT

Identified - Our team has identified the root cause as a communication issue with Meta's API. We are now actively investigating this with our partners at Meta to find a resolution. Thank you for your continued patience.
Aug 22, 06:23 PDT

Investigating - Hi there! We are currently experiencing an issue impacting the ability to authenticate Threads accounts in Hootsuite. You may have difficulties adding new or reconnecting existing accounts at this time.

Our team is actively investigating this with the highest priority and working to resolve it as quickly as possible.

Thank you for your patience and understanding.
Aug 22, 03:23 PDT

Aug 22, 2025

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

Elevated META API Errors Affecting Publishing & Inbox

Resolved - Meta has resolved the disruption affecting the Meta API which may have impacted Hootsuite tools using Meta services like Facebook and Instagram. This situation occurred on August 14 between the times 2am PST - 9am PST. You may have experienced:

- Difficulties in sending messages in Inbox from Facebook and Instagram. (Receiving messages from Facebook and Instagram in Inbox were not impacted)
- Difficulties when publishing content to Facebook and Instagram.
- Facebook or Instagram disconnecting in Hootsuite.

As next steps, please reconnect your Facebook and Instagram accounts in Hootsuite to reschedule any failed posts or messages in Inbox. Thank you for your patience. If you continue to experience issues, please contact our Customer Support team.
Aug 14, 12:48 PDT

Update - We are seeing a reduction in errors related to the disruption impacting the Meta API. Our team continues to work with Meta to address this issue. In the meantime areas like inbox messages and publishing to Instagram and Facebook remain impacted. We are continuing to monitor the situation.

In the meantime, as a possible workaround you can reconnect your Facebook and Instagram accounts to help with this situation in the interim. Thank you for your patience.

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Aug 14, 10:50 PDT

Update - We've confirmed that the elevated errors from META's API are now also impacting other areas, including Inbox messaging. As a possible workaround, reconnecting your Facebook and Instagram profiles may help resolve the issue. We appreciate your patience as META works to resolve the problem on their end.
Aug 14, 04:00 PDT

Monitoring - Hey there. META is currently experiencing high error rates, which may cause difficulties when publishing to Instagram and Facebook. Our team is actively monitoring the situation with META to resolve the issue. Thank you for your understanding.
Aug 14, 03:03 PDT

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

Manage Billing Account issues

Resolved - We can confirm that Hootsuite briefly experienced difficulties with the Manage Billing section between the times 2:59pm EST - 3:08pm EST on August 11th. We are able to confirm that the issues with making changes in the Manage Billing section have now been resolved. Thank you for your patience. If you encounter any further difficulties, please contact our Customer Support team.
Aug 11, 12:10 PDT

Sparkcentral US - Unable to receive messages on certain channels

Resolved - We are able to confirm that issues with receiving messages on Sparkcentral have been resolved. Thank you for your patience!
Aug 11, 05:57 PDT

Identified - Hey there! We are experiencing issues with receiving messages on certain Sparkcentral channels (including WhatsApp, Viber, etc.). You may have difficulties receiving incoming messages from these channels. Our team is working to fix this as quickly as possible. Please note that messages are not lost and will be processed once our team resolves the issue.

Thank you in advance for your understanding.
Aug 11, 03:45 PDT

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.