Hootsuite Inc.
All Systems Operational

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Operational
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2025

No incidents reported today.

Feb 25, 2025
SSO login issues
Resolved - We have resolved the issues related to SSO login services in Hootsuite. If you continue to have difficulties logging in, please reach out to our support team.
Feb 25, 22:14 PST
Update - We are continuing to investigate this issue.
Feb 25, 20:08 PST
Investigating - Hey there. We are experiencing issues with the SSO login services in Hootsuite. You may have logging into your Hootsuite account via SSO login. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

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Feb 25, 19:58 PST
Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025
Unable to load Meta Pixels under Pixel Connector
Resolved - We are happy to inform you that the situation in which Meta Pixels could not be loaded under Advertise-> Pixel Connector has been resolved.

Our development team was able to implement a fix, and after conducting comprehensive testing on our end, we can confidently confirm that everything is now functioning as expected.

We sincerely appreciate your patience while our team investigated and resolved the matter.
Feb 19, 07:16 PST
Investigating - Hello,

We are experiencing issues with Pixel Connector from the Advertise section. You may encounter difficulties in loading a list of connected Meta pixels. Our team is working closely with Meta to investigate this, and we'll continue to provide further updates as they become available.

Thank you in advance for your understanding.
Feb 19, 06:46 PST
Feb 18, 2025

No incidents reported.

Feb 17, 2025
LinkedIn Issues
Resolved - We've experienced an issue affecting LinkedIn authentication services that began February 17th at approximately 10:00pm PST and lasted approximately 15 minutes. Investigation by our Engineering team indicated that this was the result of an internal error on LinkedIn's side.

As a result, LinkedIn authentication services were affected in addition to LinkedIn publishing services during this time.
Feb 17, 22:00 PST
Dashboard Loading Issues - Sparkcentral EU
Resolved - We experienced an issue that affected the ability to successfully load the dashboard for Sparkcentral EU customers due to a “an unexpected error occurred” error. This situation began on February 17th at approximately 10:40am PST and was resolved on the same date at 10:55am PST.
Feb 17, 10:00 PST
Feb 16, 2025

No incidents reported.

Feb 15, 2025
Billing Page Issues
Resolved - Our billing system provider has recovered from the outage and billing services are now running and fully accessible in Hootsuite. Thanks for your patience while our team worked to resolve this.
Feb 15, 03:10 PST
Monitoring - Hey there,

We are currently experiencing an outage with our billing system provider, which is impacting billing-related actions. Some Professional and Team plan customers may encounter a ‘500’ error on the billing pages and be unable to make plan changes or similar updates.

Our team is actively monitoring the incident. Thank you for your patience and understanding.

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Feb 15, 02:06 PST
Feb 14, 2025

No incidents reported.

Feb 13, 2025
Sparkcentral Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 02:00 PST
Scheduled - Please be aware of our next scheduled maintenance during the below time window, as our engineers continue to improve the performance and reliability of Sparkcentral infrastructure.

Scheduled Maintenance Time (PST):
February 13th
Our customers in NA and APAC between 2AM and 2:30AM
Our customers in EMEA between 2PM and 2:30PM

During this time, you may experience difficulties accessing or using various features in Sparkcentral.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Feb 12, 01:03 PST
Feb 12, 2025

No incidents reported.

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