Hootsuite Inc.

All Systems Operational

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Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Operational
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Missing entrypoints for Tags, SSO, Link settings & Campaigns in organization settings
Resolved - [4:00am PST] We're happy to confirm that the issue affecting access to Organization Settings (Tags, SSO, Link Settings, Campaigns) is now resolved.
Functionality has been fully restored, and all pages are now accessible.
Jun 20, 04:09 PDT
Identified - [2:30am PST] Our engineering team continues to actively investigate the issue affecting access to several pages within Organization Settings, including Tags, SSO, Link Settings, and Campaigns.
At this time, we are still working to determine the root cause. While this investigation is ongoing, access to these settings pages will remain unavailable.
Resolving this issue is a priority for our team and we will post a new update as soon as more information is available. We sincerely apologize for the disruption and appreciate your continued patience.
Jun 20, 02:47 PDT
Investigating - Hi there!
We are currently investigating an issue where the entrypoints for Tags, SSO, Link settings & Campaigns in organization settings are missing.
This may prevent users with the appropriate permissions from being able to create, edit, or delete organization-level tags.
Our engineering team is actively working to identify the root cause and restore functionality as quickly as possible.
We will post another update as soon as more information becomes available. We apologize for any disruption this is causing and thank you for your patience.
Jun 20, 00:05 PDT
Jun 19, 2025
Unable to send Inbox private messages with attachments
Resolved - Update (11:00pm PST): Our teams have successfully stabilized the service and identified the root cause of the attachment issue in Facebook private messages.
This specific case will now be addressed through our regular development pipeline. Our engineering team remains committed to deploying a complete fix. As the immediate service interruption has ended, we are closing this event on our status page.
We appreciate your patience as we work towards a full resolution.
Jun 19, 23:26 PDT
Monitoring - Update (5:31 AM PST): Our investigation has narrowed the scope of this issue. We have confirmed it is causing degraded performance for sending attachments in Facebook private messages, but it is not a complete outage.

Next Steps: We are continuing to work with our partners at Meta to restore full functionality.

Thank you for your patience.
Jun 19, 05:31 PDT
Identified - UPDATE (3:24 AM PST): Our team is still actively investigating the issue with sending attachments in private Facebook messages. As part of our investigation, we are now collaborating with our partners at Meta to find a resolution as quickly as possible. We appreciate your continued patience and will post another update as soon as we have new information.
Jun 19, 03:24 PDT
Investigating - Hey there,

We are currently experiencing technical difficulties with sending private Facebook inbox messages that include attachments. This may prevent you from uploading inbox attachments at the moment.

Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding!
Jun 19, 02:07 PDT
Jun 18, 2025
Scheduled Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 09:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:00 PDT
Scheduled - Please be aware that a planned maintenance by one of our technology partners may impact your ability to reach our Hootsuite Customer Support team via chat during the time windows below.

June 18, 2025: 9:00- 9:40 AM PDT / 18:00-18:40 CEST

Expected Impact: During this time, you may experience a HTTP 423 response when contacting us on the https://www.hootsuite.com/help chat or using the Contact Support in the Hootsuite dashboard.

We recommend exploring alternative contact options with the Hootsuite Customer Support team here: https://help.hootsuite.com/hc/en-us/articles/4416089146139-Need-help

We appreciate your patience as they complete this work. We expect normal service to resume shortly after the maintenance window.
Jun 16, 02:28 PDT
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Hootsuite login issues
Resolved - Access to Hootsuite has been fully restored following the recent login disruptions. You should now be able to sign in as expected. If you continue to experience any difficulties, please don’t hesitate to contact our Customer Support team for further assistance.
Jun 13, 10:28 PDT
Monitoring - We have identified the root cause of the login issues affecting Hootsuite and have implemented a fix to resolve the difficulties. Currently, access to Hootsuite is being progressively restored. Our team will continue to monitor the situation closely. Thank you for your continued patience.
Jun 13, 09:22 PDT
Investigating - Hey there. We are experiencing intermittent issues with logging into Hootsuite. This situation can impact Single Sign On and standard login. Our team is working to resolve the issue as quickly as possible. We thank you in advance for your understanding.

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Jun 13, 08:15 PDT
Jun 12, 2025
Whatsapp issues
Resolved - This incident has been resolved.
Jun 12, 14:05 PDT
Monitoring - We have found the root of the difficulties impacting connecting/reconnecting Whatsapp accounts in Hootsuite. Our team have implemented a fix to address the situation, moving forward, you should be able to connect/reconnect Whatsapp accounts in Hootsuite. We'll continue to monitor the situation. Thank you for your continued patience.
Jun 12, 12:46 PDT
Investigating - Hey there. We are experiencing issues with Whatsapp in Hootsuite. You may have trouble with connecting or reconnecting Whatsapp channels in Hootsuite . Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

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Jun 12, 11:23 PDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

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