Hootsuite Inc. Status

Hootsuite Inc.

All Systems Operational

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational

Hootsuite Mobile Application Operational

Sparkcentral Web Application Operational

Talkwalker Web Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2025

No incidents reported today.

Mar 18, 2025

Publishing & Approvals Issues

Resolved - We can confirm that the intermittent issues affecting publishing, approvals, and the inbox have been resolved. We appreciate your patience while our team sorted this out.
Mar 18, 10:17 PDT

Monitoring - Hey there! We're currently experiencing intermittent issues affecting publishing, approvals, and the inbox. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and understanding.

Please subscribe to receive status updates.
Mar 18, 08:53 PDT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

Links fail to populate a preview inside the Hootsuite composer

Resolved - We're pleased to inform you that the issue affecting the service for generating link previews has been successfully resolved.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.
Mar 13, 04:46 PDT

Identified - We'd like to provide an update on the ongoing outage affecting the link-scrapper service.

Our engineering team has identified the root cause of the issue and is currently working on implementing a fix.

We appreciate your understanding and cooperation as the team works to resolve this incident.
Mar 13, 04:39 PDT

Investigating - We are currently aware of an issue impacting our link-scarper service. You might encounter difficulties generating previews for your links into the Hootsuite composer.

Our team is working to fix this as quickly as possible.

Thank you in advance for your understanding.
Mar 13, 04:07 PDT

Mar 12, 2025

SSO login issues

Resolved - Hello,

We have recently experienced a brief service disruption for our SSO login services in Hootsuite, between the dates March 12-March 17. During the incident, you my have encountered difficulties with logging into your Hootsuite account via SSO.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience throughout this incident.
Mar 12, 09:34 PDT

Mar 11, 2025

Temporary service disruption for Sparkcentral in the EU region

Resolved - Hello,

We have recently experienced a brief service disruption for Sparkcentral in the EU region between 06:43am PST - 06:54am PST. During the incident, the Inbox was not accessible, however, we can confirm that no messages have been lost in the process.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience throughout this incident.
Mar 11, 07:00 PDT

X/Twitter API Disruptions

Resolved - As of 11:30 AM PST on March 10th, 2025, X has been back up and running and fully accessible via the Hootsuite dashboard.

- Streams: During the period of time that X experienced the issues, streams were not loading; no data loss is expected, and no user action is required post-recovery.

- Publishing: Users should now be able to send live posts to X accounts. Scheduled X posts that failed throughout the brief interruptions experienced on March 10th, 2025 would need to be rescheduled (https://ow.ly/Rwsu50VfthI).

- Connecting/Reconnecting X Profiles: Users should now be able to authenticate their X profiles within Hootsuite
Analytics: No user action is required; data has been backfilled

- Inbox 2.0: The X messages that were not retrieved during the interruptions will not be recovered
Hootsuite Listening & Talkwalker standalone: All available data has been recovered; users should re-attempt authentication if tokens/channels are disconnected

We appreciate your patience as our teams monitored the situation.
Mar 11, 03:30 PDT

Monitoring - Hello,

X/Twitter is experiencing intermittent API issues, affecting multiple Hootsuite services including Streams, Publishing, Connecting/Reconnecting X/Twitter profiles, Analytics, Listening and Inbox functionality.

These issues have started at approximately 02:40am PST. Our team is actively investigating to determine the impact, and we will provide updates as soon as we have more information.

Thank you for your patience.
Mar 10, 07:39 PDT

Mar 10, 2025

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

Analytics - Delays in Data Collection for Newly Connected or Reconnected Profiles

Resolved - We have confirmed that Analytics data collection is now functioning as expected. Thank you for your patience!
Mar 5, 04:45 PST

Monitoring - We have identified the root cause of the Analytics data collection delay and are actively working on a resolution. While we work on fixing the issue, you may still experience delays in data collection. Thank you for your patience!
Mar 3, 23:02 PST

Identified - Hey there. We're currently experiencing issues with data collection in Analytics for profiles that have been newly connected or reconnected. As a result, you may notice delays in data retrieval. Our team is actively working on resolving this as quickly as possible. We appreciate your patience and understanding!
Mar 3, 20:38 PST