Hootsuite Inc.

All Systems Operational

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Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Operational
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Unable to adjust sentiment for Inbound messages via Inbox
Resolved - We're pleased to inform you that the issue affecting the ability to adjust sentiment value for Inbox inbound messages has been successfully resolved.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.
Aug 27, 07:08 PDT
Investigating - We are experiencing technical difficulties with Inbox 2.0. Some users may encounter challenges in adjusting the sentiment for Inbound messages via Inbox, as the option is currently missing.

Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available.

Thank you in advance for your kind patience and understanding.
Aug 27, 06:05 PDT
Aug 26, 2025
Issues with TikTok publishing, Hootsuite Analytics and Inbox 2.0
Resolved - All Hootsuite services are back up and running and fully accessible via the Hootsuite dashboard. Thanks for your patience while our team worked to resolve this.
Aug 26, 10:45 PDT
Investigating - We are currently experiencing a disruption impacting all social networks in Hootsuite Analytics and Inbox, and publishing to TikTok. You may have trouble publishing content to TikTok or with receiving messages in Hootsuite Inbox or Analytics. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Aug 26, 10:29 PDT
App-related actions are unresponsive via Streams
Resolved - We are able to confirm that the issues with performing certain App-related actions via Streams have been resolved. Thank you for your patience.
Aug 26, 08:27 PDT
Investigating - We are experiencing technical difficulties with the Streams section. You may encounter difficulties in performing certain App-related actions via Streams, where options may be unresponsive (i.e.: triggering pop-up windows).

Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available.

Thank you for your kind patience and understanding!
Aug 26, 07:51 PDT
Aug 25, 2025
Threads Publishing Issues
Resolved - We are able to confirm that the issues with publishing Threads content containing shortened links have been resolved. Thank you for your patience.
Aug 25, 17:36 PDT
Identified - Hey there. We are experiencing issues with the publication of Threads content. You may have trouble publishing content to Threads that contains shortened links. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Aug 25, 17:02 PDT
TikTok Publishing Issues
Resolved - After further investigation, we have determined that the issue impacting Threads authentication is affecting a very small subset of users. As such, we are closing this active incident.

Our team will continue to work with our partners at TikTok to investigate the root cause through our normal bug resolution process.
Thank you for your patience and understanding.
Aug 25, 11:55 PDT
Investigating - Hey there. We are experiencing issues with TikTok content publishing. You may have issues with your TikTok content being successfully published. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Aug 25, 11:23 PDT
Loading issues with the Billing page
Resolved - We're pleased to inform you that the issue affecting users' ability to access their Billing page has been successfully resolved. Users are now able to access their Billing page, and perform billing-related actions.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.
Aug 25, 07:18 PDT
Investigating - We are currently experiencing some technical difficulties with our billing system provider, which is impacting billing-related actions. Some of our customers may encounter a ‘500’ error on the billing pages and be unable to make plan changes or similar updates.

Our team is actively monitoring the incident. Thank you for your patience and understanding.
Aug 25, 04:58 PDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025
Issues authenticating Threads accounts with Hootsuite
Resolved - We've confirmed the Threads authentication issue has a limited impact, so we are closing this active incident. Our team will continue to investigate the root cause with Meta through our normal bug resolution process. We appreciate your patience.
Aug 23, 10:07 PDT
Monitoring - **Update 08.23**

After further investigation, we have determined that the issue impacting Threads authentication is affecting a very small subset of users. As such, we are closing this active incident.

Our team will continue to work with our partners at Meta to investigate the root cause through our normal bug resolution process.

Thank you for your patience and understanding.
Aug 23, 06:37 PDT
Identified - Our team has identified the root cause as a communication issue with Meta's API. We are now actively investigating this with our partners at Meta to find a resolution. Thank you for your continued patience.
Aug 22, 06:23 PDT
Investigating - Hi there! We are currently experiencing an issue impacting the ability to authenticate Threads accounts in Hootsuite. You may have difficulties adding new or reconnecting existing accounts at this time.

Our team is actively investigating this with the highest priority and working to resolve it as quickly as possible.

Thank you for your patience and understanding.
Aug 22, 03:23 PDT
Aug 22, 2025
Scheduled messages failing to publish
Resolved - Hello,

We have recently experienced an incident which impacted all scheduled messages on Friday, August 22nd, 2025, between approximately 9:00 AM and 9:30 AM PST. The issue has been resolved, and the scheduling service has been stable since.

Thank you for your kind patience and understanding.
Aug 22, 09:30 PDT
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

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