Hootsuite Inc.
TikTok Profile Disconnections
Monitoring - TikTok is currently experiencing difficulties that impact account connections in Hootsuite. As a result, you may have issues maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team has reported this issue to TikTok and is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding. As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 07, 2025 - 13:58 PDT
Identified - Hey there,

We are currently experiencing issues with TikTok profile connections in the Hootsuite dashboard. As a result, you may have trouble maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding.

As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 07, 2025 - 07:31 PDT

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Hootsuite Web Application Degraded Performance
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Degraded Performance
Partial Outage
Major Outage
Maintenance
May 8, 2025
Instagram posts containing more than one video attachment issues
Resolved - Our team has applied a fix that successfully decreased publishing errors with Instagram reels and video posts with more than one video attached in Hootsuite dashboards. Our engineering team will continue to engage with Meta to fully resolve the issue. Please contact our Hootsuite support team if you require further assistance.
May 8, 08:44 PDT
Update - The Meta service disruption could potentially affect Instagram reels publishing, in addition to video posts with more than one video attached in Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.
May 6, 13:12 PDT
Update - We remain in active communication with Meta regarding the ongoing matter affecting Instagram posts with multiple videos published via Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.
May 6, 07:42 PDT
Monitoring - The Meta service disruption affecting Instagram video posts with more than one video attached published from Hootsuite has been acknowledged by Meta. Our team continue to monitor the situation closely.
Apr 25, 15:19 PDT
Identified - Hey there. Meta is currently experiencing a service disruption affecting Instagram video posts with more than one video attached published from Hootsuite. You may have trouble with publishing Instagram posts with more than one video.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Apr 25, 11:50 PDT
May 7, 2025

Unresolved incident: TikTok Profile Disconnections.

May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
Hootsuite SSO login issues
Resolved - Hello,

We observed a brief service disruption that impacted logging into Hootsuite via SSO login. This disruption began on 7:25am PDT on April 30 and lasted until 8:40am PDT on April 30. During this time, you may have experienced difficulties with logging into your Hootsuite account via SSO.

I’m happy to inform you that this has now been resolved and logging into Hootsuite via SSO is functioning normally.

We sincerely appreciate your understanding, if you encounter any difficulties with logging into your Hootsuite account, please reach out to our Support team.
Apr 30, 08:30 PDT
Apr 29, 2025
Error Accessing Advanced Analytics
Resolved - We recently experienced technical difficulties within Advanced Analytics, which may have caused difficulties while trying to access Advanced Analytics reports, specifically Impact Content.

The service disruption has now been resolved. Our team identified the root cause and implemented a fix to restore full functionality.

Thank you for your patience while we worked to address this. If you continue to experience any issues, please don't hesitate to reach out to our Support team.
Apr 29, 13:22 PDT
Monitoring - We are seeing a reduction in errors related to the technical difficulties experienced within Advanced Analytics. Our team continue to monitor the situation as it stabilizes. Thank you for your patience.
Please subscribe to our status page to receive status updates.
Apr 29, 10:05 PDT
Investigating - Hello,

We are experiencing technical difficulties with Advanced Analytics. You may notice errors while trying to access Advanced Analytics reports. Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available.

Thank you in advance for your kind patience and understanding.
Apr 29, 06:27 PDT
Apr 28, 2025
Error accessing Admin Settings page for certain Sparkcentral users
Resolved - Hi there! The service disruption affecting the Admin Settings, specifically the Agents settings page, has now been resolved.
You should no longer encounter errors when accessing the Admin Settings > Agents section.

Our team has implemented a fix and is continuing to monitor the platform to ensure stability.

Thank you for your patience and understanding while we worked to address this.
Apr 28, 04:55 PDT
Investigating - Hey there. Sparkcentral is currently experiencing a service disruption affecting the Admin Settings, specifically the Agents settings page. You may see errors while trying to access the Admin Settings > Agents section.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Apr 28, 04:21 PDT
Tagging Service Disruption in Analytics
Resolved - We recently experienced technical difficulties with our tagging service, which may have caused errors when applying tags to posts or messages.

The issue has now been resolved. Our team identified the root cause and implemented a fix to restore full functionality.

Thank you for your patience while we worked to address this. If you continue to experience any issues, please don't hesitate to reach out.
Apr 28, 01:00 PDT
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025
Apr 24, 2025
Sparkcentral EU - Issues with Inbound Messages
Resolved - We can confirm that the intermittent issues affecting Sparkcentral EU have been resolved. During this time, you may have experienced some delays in messages populating.

Thanks for your patience while our team sorted this out.
Apr 24, 15:59 PDT
Investigating - We are currently experiencing intermittent issues with Sparkcentral EU, which may affect your ability to view inbound messages.

Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and understanding during this time.

Thank you in advance for your understanding. Please subscribe to our Status Page for updates.
Apr 24, 15:19 PDT
Threads Authentication issues
Resolved - Meta have confirmed that the issues with adding or reconnecting Threads accounts have been resolved; users are now able to successfully add or reconnect their Threads accounts to Hootsuite.

Thank you for your patience and understanding
Apr 24, 14:58 PDT
Investigating - We’re currently experiencing technical difficulties with the authorization process for Threads accounts in Hootsuite. As a result, you may encounter errors when adding or reconnecting Threads accounts.

Our team is actively investigating the root cause and assessing the full impact. We’ll continue to share updates as soon as they’re available.

Thank you for your patience and understanding.
Apr 24, 04:56 PDT
Sentiment Analysis disruption for Inbound posts
Resolved - We're pleased to inform you that the issue affecting Sentiment Analysis for Inbound Posts in Analytics has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation.

We sincerely appreciate your patience while our team investigated and resolved the matter.
Apr 24, 07:56 PDT
Identified - We’re currently experiencing difficulties with sentiment analysis for inbound posts in Analytics. Our team is aware of the matter and is actively investigating. We’ll provide updates as soon as we have more information and restore full functionality.

Thank you in advance for your kind patience and understanding.
Apr 24, 01:24 PDT
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