Hootsuite Inc.
TikTok Profile Disconnections
Monitoring - TikTok is currently experiencing difficulties that impact account connections in Hootsuite. As a result, you may have issues maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team has reported this issue to TikTok and is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding. As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 07, 2025 - 13:58 PDT
Identified - Hey there,

We are currently experiencing issues with TikTok profile connections in the Hootsuite dashboard. As a result, you may have trouble maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding.

As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 07, 2025 - 07:31 PDT

About This Site

Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Degraded Performance
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 18, 2025

No incidents reported today.

May 17, 2025
Talkwalker and Hootsuite Listening Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 02:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 PDT
Scheduled - Please be aware of scheduled maintenance during the below time windows, as we look to ensure optimal performance and reliability for our Talkwalker and Hootsuite Listening products.

Scheduled Maintenance Times:
- May 17, 2025: 2:00–4:00 AM PST

Expected Impact: During this time, you may experience occasional loading issues, empty results, or delays in retrieving reports and data. No data loss is expected.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
May 15, 03:03 PDT
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Login Issues for APAC users
Resolved - Hello,

We observed a brief service disruption that impacted logging into Hootsuite for users in the APAC region. This disruption began on 2:50pm PDT on May 13 and lasted until 4:15pm PDT on May 13. During this time, you may have experienced difficulties with logging into your Hootsuite account from within the APAC region.
May 13, 16:15 PDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Intermittent issues with Twitter/X
Resolved - Twitter/X is back up and running, and all affected product areas in Hootsuite, Sparkcentral, and Talkwalker have returned to normal. Thanks for your patience while our team worked to resolve this.
May 9, 12:15 PDT
Monitoring - Twitter/X is currently experiencing difficulties that impact publishing, authentication, analytics, and Inbox in Hootsuite, Sparkcentral, and Talkwalker. As a result, you may have issues publishing Twitter/X posts, connecting Twitter/X accounts, viewing recent post analytics, or sending and receiving messages in Inbox at this time.

Please subscribe to receive status updates.
May 9, 11:07 PDT
Hootsuite App – Push Notification Publishing Error on iOS
Resolved - We have resolved the issues related to the notification publishing flow on the Hootsuite iOS mobile app. If you continue to have issues with the notification publishing flow, please reach out to our support team.
May 9, 11:24 PDT
Identified - We have found the root of the service disruption affecting the notification publishing flow on the Hootsuite iOS mobile app and are working on resolving it. While we do so you may still encounter difficulties with the notification publishing flow on the Hootsuite iOS mobile app. Thank you for your continued patience.

Please subscribe to our status page to receive status updates.
May 9, 08:50 PDT
Investigating - Hi there,

We're currently experiencing issues with the notification publishing flow on the Hootsuite iOS mobile app. You may encounter a 500 error when tapping a push notification to publish content. Our team is actively working to resolve this as quickly as possible. In the meantime, please use the direct publishing method as a workaround.

Thank you for your understanding. Please subscribe to receive status updates.
May 9, 07:43 PDT
May 8, 2025
Instagram posts containing more than one video attachment issues
Resolved - Our team has applied a fix that successfully decreased publishing errors with Instagram reels and video posts with more than one video attached in Hootsuite dashboards. Our engineering team will continue to engage with Meta to fully resolve the issue. Please contact our Hootsuite support team if you require further assistance.
May 8, 08:44 PDT
Update - The Meta service disruption could potentially affect Instagram reels publishing, in addition to video posts with more than one video attached in Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.
May 6, 13:12 PDT
Update - We remain in active communication with Meta regarding the ongoing matter affecting Instagram posts with multiple videos published via Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.
May 6, 07:42 PDT
Monitoring - The Meta service disruption affecting Instagram video posts with more than one video attached published from Hootsuite has been acknowledged by Meta. Our team continue to monitor the situation closely.
Apr 25, 15:19 PDT
Identified - Hey there. Meta is currently experiencing a service disruption affecting Instagram video posts with more than one video attached published from Hootsuite. You may have trouble with publishing Instagram posts with more than one video.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Apr 25, 11:50 PDT
May 7, 2025

Unresolved incident: TikTok Profile Disconnections.

May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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