Hootsuite Inc.
TikTok Ban in the United States
Update - The TikTok App is once again active in the United States, and customers can continue using the platform to connect with U.S. audiences. TikTok does expect some temporary instability to its services, which could impact TikTok features or users' access to the TikTok app. TikTok is working hard to restore normal operations as soon as possible.

We're here to support you and ensure you stay updated with the latest information from our TikTok partners, including:

1. Campaigns targeting U.S. audiences that were automatically paused will resume, although LIVE campaigns will have certain limitations.
2. Your Hootsuite services are available to create, manage, and measure TikTok content targeting users in the United States.
3. You can continue to set up and modify campaigns targeting U.S. users via Hootsuite. There is also no impact on campaigns targeting other countries.

Thank you. We’ll be sure to keep this page updated if any further changes are needed.
Jan 19, 2025 - 19:41 PST
Monitoring - The U.S. Supreme Court upheld the law banning TikTok in the United States, which is set to take effect on January 19, 2025.

At Hootsuite, we are dedicated to supporting our customers' ability to engage effectively on all major social media platforms.

We are maintaining regular communication with TikTok and closely monitoring the developments related to the ban. Our team is working diligently to minimize any impact on our customers and promptly respond to any potential disruptions within the Hootsuite platform.

In the meantime, we recommend taking the following steps to safeguard your TikTok content and insights:

1. Review and make note of any scheduled posts within TikTok. Be prepared with a contingency plan, as these posts may not be published after January 19.
2. Download content and reports with TikTok metrics, as access to this data may no longer be available once the ban takes effect.

Thank you for your patience and understanding. Please keep an eye on this page, as we’ll keep it updated as the situation evolves.
Jan 18, 2025 - 08:59 PST

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Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Operational
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2025

No incidents reported today.

Jan 23, 2025
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 05:00 PST
Scheduled - Please be aware of our next scheduled maintenance during the below time window, as our engineers continue to improve the performance and reliability of our Analytics infrastructure.

Scheduled Maintenance Time (PST):
January 23rd: 5:00 AM - 6:00 AM

During this time, you may experience difficulties in loading Analytics reports and data.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Jan 22, 05:53 PST
Jan 22, 2025
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 05:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 05:00 PST
Scheduled - Please be aware of our next scheduled maintenance during the below time window, as our engineers continue to improve the performance and reliability of our Analytics infrastructure.

Scheduled Maintenance Time (PST):
January 22: 5:00 AM - 6:00 AM

During this time, you may experience difficulties in loading Twitter and Amplify Leaderboard data.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Jan 21, 03:03 PST
Jan 21, 2025
Issues accessing the Hootsuite Dashboard
Resolved - This incident has been resolved.
Jan 21, 02:11 PST
Monitoring - We are able to confirm that the issues with logging in to the Hootsuite Dashboard have been resolved. Thank you for your patience.
Jan 21, 02:03 PST
Identified - We have found the root of the issue affecting log-in for certain users and are working on resolving it. While we do so you may still have issues accessing your Dashboard. Thank you for your continued patience.
Jan 21, 00:59 PST
Investigating - Hello,

We are experiencing an issue with the Hootsuite dashboard. You may encounter difficulties in accessing your Hootsuite account. Our team is working to fix this as quickly as possible.

Thank you in advance for your understanding.
Jan 21, 00:31 PST
Jan 20, 2025
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 PST
Scheduled - Please be aware of our next scheduled maintenance during the below time window, as our engineers continue to improve the performance and reliability of our Analytics infrastructure.

Scheduled Maintenance Time (PST):
January 20th: 5:00 AM - 6:00 AM

During this time, you may experience difficulties in loading Twitter report data.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Jan 17, 04:37 PST
Jan 19, 2025

Unresolved incident: TikTok Ban in the United States.

Jan 18, 2025
Talkwalker and Hootsuite Listening Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:00 PST
Scheduled - Please be aware of scheduled maintenance on Saturday, January 18th 2025, during the below time windows as we look to ensure optimal performance and reliability of our platform.

Scheduled Maintenance Time:
02:00 AM - 04:00 AM PST
11.00 AM - 13.00 PM CET

During this timeframe, you will be unable to access the Talkwalker and Hootsuite Listening products. No data loss is expected.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Jan 16, 06:51 PST
Jan 17, 2025

No incidents reported.

Jan 16, 2025
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:00 PST
Scheduled - Hello! Please be aware of our next scheduled maintenance during the below time windows, as we continue to enhance the optimal performance and reliability for our Analytics infrastructure:

Scheduled Maintenance Times (PST):

January 15th: 5:00 AM - 6:00 AM
January 16th: 5:00 AM - 6:00 AM

During the first round of maintenance, you may experience occasional loading issues with custom reports and the Post Performance section. During the second round of maintenance, you may experience difficulties retrieving data for Meta-related accounts (Facebook and Instagram).

We appreciate your patience and understanding as this important work is carried out to keep the platform running smoothly.
Jan 14, 01:25 PST
Jan 15, 2025
Hootsuite Listening issues
Resolved - Hootsuite Listening is back up and running and fully accessible via the Hootsuite dashboard. If you continue to have issues accessing Hootsuite Listening in your Hootsuite account please reach out to our support team. Thank you for your patience.
Jan 15, 13:35 PST
Investigating - Hey there. We are experiencing issues with Hootsuite Listening. You may encounter a "502 bad gateway" error when accessing Hootsuite Listening in your Hootsuite account. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Jan 15, 12:18 PST
Jan 14, 2025
Planner issues
Resolved - We observed issues with the Hootsuite Planner on January 14 between the times, 3:30pm PST - 4:30pm PST. You may have encountered issues with accessing scheduled posts or past published posts in the Plan sections during this time

We are able to confirm that these issue in the Planner have been resolved. Thank you for your patience.

Please subscribe to receive status updates.
Jan 14, 16:00 PST
Jan 13, 2025
No posts returned in "Find a post to boost" tool for Facebook boost in Ads/Advertise section
Resolved - We have resolved the issues related to the "Find a post to boost" tool in the Ads/Advertise section in Hootsuite for Facebook boost. Thank you for your patience. If you continue to have issues performing action please reach out to our support team.
Jan 13, 17:23 PST
Investigating - Hey there. We are experiencing issues with the "Find a post to boost" tool in the Ads/Advertise section in Hootsuite for Facebook boost. You may have trouble with posts loading in the "Find a post to boost" section in the Ads/Advertise section in Hootsuite.

Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

Please subscribe to receive status updates.
Jan 13, 12:44 PST
LinkedIn authorization issues
Resolved - We are able to confirm that the issues that affected connecting LinkedIn accounts in Hootsuite have been resolved. Thank you for your patience.
Jan 13, 15:34 PST
Monitoring - We are seeing a reduction in the errors related to the issues LinkedIn experienced that affected connecting LinkedIn accounts in Hootsuite. Our team continues to work with LinkedIn to address this issue. In the meantime we continue to monitor this situation. Thank you for your patience.
Jan 13, 12:57 PST
Identified - LinkedIn is currently experiencing difficulties that impacts connecting LinkedIn accounts to Hootsuite. These issues were reported on the LinkedIn status page, https://www.linkedin-apistatus.com/.

Our team is actively monitoring the situation. Thank you for your understanding.

Please subscribe to receive status updates.
Jan 13, 09:14 PST
Investigating - Hello! We are currently experiencing intermittent issues with connecting LinkedIn accounts to Hootsuite. You may experience difficulties in adding or reconnecting LinkedIn accounts.

Our team is actively working to identify the cause and restore the connection process as quickly as possible. We will provide more updates as we make progress.

Thank you in advance for your understanding.
Jan 13, 06:39 PST
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 PST
Scheduled - Please be aware of our next scheduled maintenance during the below time window, as our engineers continue to improve the performance and reliability of our Analytics infrastructure.

Scheduled Maintenance Time (PST):
January 13th: 5:00 AM - 6:00 AM

During this time, you may experience difficulties in accessing the Analytics section. No data loss is expected.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Jan 11, 07:26 PST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Composer issues
Resolved - We're pleased to inform you that the issue affecting Composer has been successfully resolved.

Our engineering team has implemented a fix, and services have been restored to normal operation.
Jan 10, 15:58 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 14:53 PST
Investigating - Hey there. We are experiencing issues with the Hootsuite Composer. You may have trouble with composing your posts in the Composer. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

As a workaround, you can use the Composer in the Hootsuite mobile application to compose your content for the time being.

Please subscribe to receive status updates.
Jan 10, 14:30 PST
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 06:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 05:00 PST
Scheduled - Hello! We’re taking some time to improve the Hootsuite experience for you.

Our engineering team will be performing scheduled maintenance to improve the performance and reliability of our Analytics infrastructure. During maintenance, you might experience difficulties in accessing the Analytics section.

We appreciate your patience while our team works hard to keep Hootsuite running smoothly.
Jan 9, 04:06 PST
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