Hootsuite Inc.
All Systems Operational

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Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Operational
Hootsuite Mobile Application Operational
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Analytics - Planned maintenance Jan 15, 2025 05:00 - Jan 16, 2025 06:00 PST
Hello! Please be aware of our next scheduled maintenance during the below time windows, as we continue to enhance the optimal performance and reliability for our Analytics infrastructure:

Scheduled Maintenance Times (PST):

January 15th: 5:00 AM - 6:00 AM
January 16th: 5:00 AM - 6:00 AM

During the first round of maintenance, you may experience occasional loading issues with custom reports and the Post Performance section. During the second round of maintenance, you may experience difficulties retrieving data for Meta-related accounts (Facebook and Instagram).

We appreciate your patience and understanding as this important work is carried out to keep the platform running smoothly.
Posted on Jan 14, 2025 - 01:25 PST
Past Incidents
Jan 14, 2025

No incidents reported today.

Jan 13, 2025
No posts returned in "Find a post to boost" tool for Facebook boost in Ads/Advertise section
Resolved - We have resolved the issues related to the "Find a post to boost" tool in the Ads/Advertise section in Hootsuite for Facebook boost. Thank you for your patience. If you continue to have issues performing action please reach out to our support team.
Jan 13, 17:23 PST
Investigating - Hey there. We are experiencing issues with the "Find a post to boost" tool in the Ads/Advertise section in Hootsuite for Facebook boost. You may have trouble with posts loading in the "Find a post to boost" section in the Ads/Advertise section in Hootsuite.

Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

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Jan 13, 12:44 PST
LinkedIn authorization issues
Resolved - We are able to confirm that the issues that affected connecting LinkedIn accounts in Hootsuite have been resolved. Thank you for your patience.
Jan 13, 15:34 PST
Monitoring - We are seeing a reduction in the errors related to the issues LinkedIn experienced that affected connecting LinkedIn accounts in Hootsuite. Our team continues to work with LinkedIn to address this issue. In the meantime we continue to monitor this situation. Thank you for your patience.
Jan 13, 12:57 PST
Identified - LinkedIn is currently experiencing difficulties that impacts connecting LinkedIn accounts to Hootsuite. These issues were reported on the LinkedIn status page, https://www.linkedin-apistatus.com/.

Our team is actively monitoring the situation. Thank you for your understanding.

Please subscribe to receive status updates.
Jan 13, 09:14 PST
Investigating - Hello! We are currently experiencing intermittent issues with connecting LinkedIn accounts to Hootsuite. You may experience difficulties in adding or reconnecting LinkedIn accounts.

Our team is actively working to identify the cause and restore the connection process as quickly as possible. We will provide more updates as we make progress.

Thank you in advance for your understanding.
Jan 13, 06:39 PST
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 PST
Scheduled - Please be aware of our next scheduled maintenance during the below time window, as our engineers continue to improve the performance and reliability of our Analytics infrastructure.

Scheduled Maintenance Time (PST):
January 13th: 5:00 AM - 6:00 AM

During this time, you may experience difficulties in accessing the Analytics section. No data loss is expected.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
Jan 11, 07:26 PST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Composer issues
Resolved - We're pleased to inform you that the issue affecting Composer has been successfully resolved.

Our engineering team has implemented a fix, and services have been restored to normal operation.
Jan 10, 15:58 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 14:53 PST
Investigating - Hey there. We are experiencing issues with the Hootsuite Composer. You may have trouble with composing your posts in the Composer. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

As a workaround, you can use the Composer in the Hootsuite mobile application to compose your content for the time being.

Please subscribe to receive status updates.
Jan 10, 14:30 PST
Analytics - Planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 06:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 05:00 PST
Scheduled - Hello! We’re taking some time to improve the Hootsuite experience for you.

Our engineering team will be performing scheduled maintenance to improve the performance and reliability of our Analytics infrastructure. During maintenance, you might experience difficulties in accessing the Analytics section.

We appreciate your patience while our team works hard to keep Hootsuite running smoothly.
Jan 9, 04:06 PST
Jan 9, 2025

No incidents reported.

Jan 8, 2025
Unable to access Inbox 2.0 conversations - "Could not load conversation history"
Resolved - We're pleased to inform you that the issue affecting Inbox 2.0 conversations has been successfully resolved.

Our engineering team has implemented a fix, and services have been restored to normal operation.
Jan 8, 06:59 PST
Update - We are continuing to investigate this issue.
Jan 8, 06:12 PST
Investigating - Hello! We are experiencing issues with Inbox 2.0. You may have trouble in accessing Inbox 2.0 conversations due to an error "Could not load conversation history". Our team is working to fix this as quickly as possible.

Thank you in advance for your understanding.
Jan 8, 05:47 PST
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

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