Update (5:31 AM PST): Our investigation has narrowed the scope of this issue. We have confirmed it is causing degraded performance for sending attachments in Facebook private messages, but it is not a complete outage.
Next Steps: We are continuing to work with our partners at Meta to restore full functionality.
Thank you for your patience.
Posted Jun 19, 2025 - 05:31 PDT
Identified
UPDATE (3:24 AM PST): Our team is still actively investigating the issue with sending attachments in private Facebook messages. As part of our investigation, we are now collaborating with our partners at Meta to find a resolution as quickly as possible. We appreciate your continued patience and will post another update as soon as we have new information.
Posted Jun 19, 2025 - 03:24 PDT
Investigating
Hey there,
We are currently experiencing technical difficulties with sending private Facebook inbox messages that include attachments. This may prevent you from uploading inbox attachments at the moment.
Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding!
Posted Jun 19, 2025 - 02:07 PDT
This incident affects: Hootsuite Web Application and Sparkcentral Web Application.