We can confirm that the Planner issues have been resolved, and all content (both scheduled published via Hootsuite and published natively) is populating again as expected. Thanks for your patience while our team sorted this out.
Posted Sep 16, 2025 - 15:30 PDT
Update
As we continue to monitor the situation and restore full functionality within the Planner, the 'Show posts published via social' has been temporarily disabled. This means that only posts published and scheduled via Hootsuite will be present within the Calendar at this time.
Posted Sep 16, 2025 - 14:23 PDT
Monitoring
Our Engineering team have identified the cause of the issue and released a fix. However, users will need to perform a hard refresh of the Hootsuite dashboard in order for the fix to take effect.
You can perform a hard refresh using the following instructions:
Windows/Linux: Google Chrome, Firefox, Edge: - Ctrl + F5 - Ctrl + Shift + R - Ctrl + click the reload button
Mac: - Google Chrome, Firefox, Safari: - Cmd + Shift + R - Shift + click the reload button
Posted Sep 16, 2025 - 12:35 PDT
Investigating
We are currently investigating an issue that is impacting the population of content within the Planner section of Hootsuite You may see no content populating within the 'Plan' section of the dashboard. The issue began at approximately 10:40 AM PST. Our engineering team is actively working with the highest priority to identify the root cause and restore normal service as quickly as possible.
We sincerely apologize for this disruption and thank you for your patience.
Posted Sep 16, 2025 - 10:58 PDT
This incident affected: Hootsuite Web Application and Hootsuite Mobile Application.