We are able to confirm that the issues with Insights powered by Brandwatch have been resolved. Thank you for your patience.
Posted Sep 19, 2024 - 02:11 PDT
Update
We are observing a decrease in errors, and functionality has largely returned to normal. Our team is actively monitoring the situation.
However, you may still experience occasional errors when saving new searches or applying tags to search results. We appreciate your continued patience as we work to resolve this fully.
Posted Sep 18, 2024 - 23:04 PDT
Monitoring
We have reported the issue to the Brandwatch team who has acknowledged there is a known issue affecting Insights users. They are working on the path to resolution as soon as possible. Thank you in advance for your understanding.
Posted Sep 18, 2024 - 14:56 PDT
Investigating
Hey there. We are experiencing issues with Insights (powered by Brandwatch). You may have trouble saving new searches or applying tags to search results. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Posted Sep 18, 2024 - 11:02 PDT
This incident affected: Hootsuite Web Application.