We are able to confirm that the issues affecting the Hootsuite dashboard have been resolved.
Please note that any previously failed posts that occurred during this service disruption will need to be republished.
Thank you for your patience.
Posted Oct 20, 2025 - 15:28 PDT
Update
We are continuing to see positive signs of recovery across the platform. However, some services remain unstable and you may still experience intermittent issues or errors, particularly with Inbox, Publishing and Billing.
Our engineering team is continuing to monitor the situation closely as our upstream infrastructure provider works towards a full resolution. We will provide another update as soon as we have more information. We appreciate your continued patience.
Posted Oct 20, 2025 - 07:27 PDT
Monitoring
We are seeing services begin to recover, and some functionality may be returning to normal. Our engineering team is continuing to monitor the situation as our upstream infrastructure provider works to implement a full resolution.
We will provide another update once we have confirmed that service has been fully restored. We appreciate your continued patience.
Posted Oct 20, 2025 - 03:16 PDT
Identified
Update 2:30am PST We are continuing to investigate the issue impacting some functionality in Inbox, Publishing, and Sparkcentral. The root cause is a wider service disruption with one of our core infrastructure providers. There are no new updates at this time. We apologize for the continued inconvenience.
1:00am PST We are currently investigating an issue causing delays and errors for some functionalities. Our team is working to restore normal service as quickly as possible. We apologize for the disruption.
Posted Oct 20, 2025 - 02:48 PDT
This incident affected: Hootsuite Web Application and Sparkcentral Web Application.