Alt-text box being unresponsive for manual text input

Incident Report for Hootsuite Inc.

Resolved

Hello,

We have recently experienced a service disruption with the Hootsuite Composer, where users encountered difficulties in manually inputting text into the Alt-text modal, as the dialog box has been unresponsive.

We are pleased to inform you that we have successfully resolved the issues related to the Alt-text modal. Furthermore, we conducted comprehensive testing on our end and can confidently confirm that everything is now functioning as expected.

We sincerely appreciate your patience while our team investigated and resolved the matter. Your cooperation has been invaluable to us.

Posted Dec 11, 2025 - 02:00 PST